Information We Collect
1. Introduction
2. Use of Our Website
3. Orders & Payments
4. Product Quality & Availability
5. Delivery Policy
6. Pricing & Taxes
7. Cancellations, Refunds & Returns
8. Intellectual Property
9. User Accounts (If Applicable)
10. Third-Party Services
11. Limitation of Liability
12. Changes to Terms
13. Contact Us
Welcome to CoolUncle
By accessing our website, placing an order, or using any of our services, you agree to follow the Terms & Conditions listed below. Please read them carefully before using our platform. If you do not agree with these terms, please discontinue using our website.
1. Introduction
CoolUncle is a modern dessert brand specializing in freshly-made Waffles and Mini Pancakes, topped with premium ingredients and house-made sauces. These Terms & Conditions govern your interaction with our website, products, and services.
2. Use of Our Website
By using our website, you agree to:
* Use the site for lawful purposes only
* Avoid engaging in any activity that may harm, disrupt, or misuse our website
* Provide accurate and complete information when placing orders or submitting forms
We reserve the right to restrict or terminate access for users who violate these rules.
3. Orders & Payments
a. Placing Orders
When placing an order through our website or delivery partners:
* Ensure all details provided (name, address, phone number) are correct
* Review your cart before confirming your order
b. Payment
* Payments must be made through the available secure payment gateways
* CoolUncle does not store your complete payment details
* In case of failed or duplicate transactions, contact customer support
c. Order Acceptance
CoolUncle reserves the right to:
* Accept or reject any order
* Cancel an order due to unavailability of items, technical issues, or incorrect pricing
You will be notified in such cases, and any payment made will be refunded as per our Refund Policy.
4. Product Quality & Availability
At CoolUncle, every waffle and mini pancake is prepared fresh. However:
* Actual presentation may vary slightly from images displayed.
* Product availability may differ depending on location, stock, or operational hours
We reserve the right to update menu items, recipes, or pricing without prior notice.
5. Delivery Policy
* Delivery times are estimates and may vary due to traffic, weather, or operational constraints
* Ensure your delivery address and contact details are correct for timely delivery
* CoolUncle is not responsible for delays caused by incorrect information or external factors
6. Pricing & Taxes
All prices displayed on our website are inclusive/exclusive of taxes (as applicable).
We reserve the right to revise pricing at any time without prior notice.
7. Cancellations, Refunds & Returns
Since our desserts are freshly prepared, cancellations may not always be possible once the order is processed.
Refunds may be granted only when:
* You receive an incorrect order
* The product is damaged upon arrival
* Payment is deducted but the order is not confirmed
For refund requests, please contact support with proof (photos or order ID).
8. Intellectual Property
All content on the CoolUncle website—including text, logos, images, graphics, menu designs, and brand assets—is the exclusive property of CoolUncle.
You may not:
* Copy
* Reproduce
* Distribute
* Modify
* Use our brand assets without written permission
9. User Accounts (If Applicable)
If you create an account on our platform:
* You are responsible for keeping your login details confidential
* Any activity through your account will be considered your responsibility
We may suspend or delete accounts that violate our policies.
10. Third-Party Services
We may use third-party platforms for:
* Payment processing
* Delivery
* Analytics
* Marketing
These services have their own Terms & Privacy Policies. CoolUncle is not responsible for any issues arising from external platforms.
11. Limitation of Liability
CoolUncle is not liable for:
* Service interruptions
* Technical issues
* Losses due to misuse of our website
* Delays in delivery caused by external factors
To the fullest extent permitted by law, our liability is limited to the amount you paid for your order.
12. Changes to Terms
We may update these Terms & Conditions at any time. Updates will be posted here with the revised date. Continued use of the website indicates acceptance of the updated terms.
13. Contact Us
For any questions or concerns regarding these Terms & Conditions, feel free to reach us:
CoolUncle – Customer Support
📩 Email: info@cooluncle.com
📞 Phone: + 91 0000002355
📍 Address: Cool Uncle Waffles & Pancakes Shop 33-34, 56 Dukan , Indore 452001
